Ureka

Support & FAQ

Questions about using Ureka. Can't find yours? Email support@urekaai.com.

01 Recording

How do I record a conversation?

Open the app and tap Start Recording on the home screen. If you've paired an AI PEN, it's used automatically — otherwise your phone's microphone records. Tap the same button to stop.

Why didn't my recording save?

Recordings under 30 seconds are discarded — the app will tell you when this happens. Anything longer is saved and appears in your list right away.

What's the small square icon next to Record?

That opens other analysis modes — currently Meeting Notes, for recordings that aren't a parenting conversation. It analyzes the same way but produces a summary and action items instead of the relationship report.

02 Analysis

How long does analysis take?

Usually under a minute after upload, depending on the recording's length and current load.

Can I re-analyze a recording, or switch modes?

Yes — open the recording, tap the re-analyze icon in the top right (next to Export), and choose Relationship or Meeting. It reuses the existing transcript, so it's quick and doesn't need the audio re-uploaded.

Can I ask follow-up questions about a recording?

Yes — every analysis report has an "Ask a follow-up question" box. It uses that recording's transcript and analysis as context, so you can ask things like "What should I say next time?"

03 Account & data

How do I sign in?

Ureka uses Sign in with Apple. You'll need to confirm your birth month and year the first time, since Apple requires this before enabling sign-in.

How do I delete a recording?

Swipe left on any recording in your list and tap Delete.

How do I delete my account?

Settings (the gear icon) → Account → Delete Account.

What happens to my data?

See our Privacy Policy for the full details on what's collected, who processes it, and your controls.

04 AI PEN hardware

How do I connect an AI PEN?

Tap + Device at the top of the home screen and follow the pairing steps.

Do I need to manually sync recordings from the pen?

Open the device sheet and tap Sync when recordings are pending. We're working on making this automatic.